How do I use my travel voucher/open ticket?

Travel Voucher:

Depending on the airline’s policy, travel vouchers may be issued by us or by the airline. If your voucher was issued by the airline, you will need to contact them directly for instructions on how to redeem it.

Vouchers have their own number and are usually valid for a year from the date of issue. The value of the voucher is equivalent to that of your original ticket and can be used to book a new trip with the same airline. If your new ticket is more expensive than the original, you will need to pay the difference. If the new ticket is cheaper, the remaining amount of the voucher is non-refundable and cannot be used later.

Some airlines allow you to transfer vouchers to another person. Please contact us or the airline to determine if this is an available option.

To redeem a voucher issued by us, please contact us.

Open Ticket:

Some airlines allow you to leave your ticket open for future use. An open ticket is your original ticket, with extended validity. The period of validity for open tickets varies by airline, but is usually 1 year from the date of issue.

Depending on the airline's policies, you may be able to change your flight route using your open ticket, although regulations, including seasonal restrictions, may apply. Note that you cannot change airlines when using an open ticket.

Please contact us if you want to change your flight to a new date using your open ticket. Remember that you may be required to pay any fare/tax difference when rebooking.

Any purchased services from your original flight (seats, baggage, etc.) will not be transferred to your new booking and must be purchased again, with the exception of ‘Flexible Ticket’ and ‘Travel Insurance.’